Terms of Service

Acceptance of Terms

By engaging AallDigitals for any service, including submitting a Phase 1 application, entering into a service agreement, or commissioning any work, you agree to be bound by these Terms of Service.

These terms apply to all clients and prospective clients of AallDigitals. If you are entering into an engagement on behalf of a business, you represent that you have the authority to bind that business to these terms.

Services Provided

AallDigitals provides revenue infrastructure design, architecture, and deployment services structured across three phases:

• Phase 1, Revenue Infrastructure Review: A diagnostic engagement that maps a client's five revenue variables, identifies infrastructure leakage points, and models the annual impact of closing those gaps.
• Phase 2 — Architecture & Design: The design and specification of the revenue infrastructure system to be deployed, including CRM architecture, automation logic, AI response layer configuration, and confirmation sequence design.
• Phase 3 — Deployment & Optimisation: The build, deployment, and ongoing optimisation of the infrastructure designed in Phase 2.

The specific scope, deliverables, and fees for each engagement are set out in a separate written proposal provided to the client before work commences.

Engagement Process

All engagements begin with an application process. AallDigitals reserves the right to decline any application at its sole discretion. Submission of a Phase 1 application does not constitute an obligation to proceed with an engagement.

An engagement is formally established only when:

1. A written proposal has been issued by AallDigitals
2. The client has confirmed acceptance in writing (including by email)
3. Any required upfront payment has been received

Verbal agreements, informal messages, or expressions of intent do not constitute a binding engagement.

Fees & Payment

Fee structure

The Phase 1 Revenue Infrastructure Review is provided at no charge, subject to application approval. Fees for Phase 2 and Phase 3 engagements are set out in the relevant proposal and vary based on scope and complexity.

Payment terms

• Phase 2 engagements require a 50% upfront payment before work commences, with the balance due on completion.
• Phase 3 retainer engagements are invoiced monthly in advance.
• All invoices are due within 14 days of issue unless otherwise stated in the proposal.

Late payment

AallDigitals reserves the right to suspend work on any engagement where payment is more than 14 days overdue. Work will resume upon receipt of outstanding amounts. AallDigitals may charge interest on overdue amounts at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.

Refunds

All fees paid are non-refundable once work has commenced on the relevant phase of engagement. A Phase 1 Revenue Infrastructure Review carries no fee and therefore no refund applies. For Phase 2 and Phase 3 engagements, the upfront payment is non-refundable under all circumstances once work has commenced. If AallDigitals is unable to deliver an engagement due to circumstances entirely within its control, a pro-rata refund of unused prepaid fees will be considered at AallDigitals' sole discretion.

Refund & Cancellation Policy

Non-refundable engagements

All fees paid to AallDigitals are strictly non-refundable once work has commenced. This applies without exception to:

• Phase 2 upfront payments, once the architecture and design process has begun
• Phase 3 retainer fees, once the deployment cycle for the relevant period has commenced
• Any milestone-based payments that have been earned through delivery of the corresponding deliverable

The nature of the deliverable

AallDigitals provides professional diagnostic, strategic, and implementation services. The value of these services is embedded in the intellectual work produced, not in outcomes the client chooses to act upon. A refund cannot be claimed on the basis that the client disagrees with the findings, declines to implement the recommendations, or achieves a different result than anticipated.

The Revenue Infrastructure Review is a diagnostic engagement. It produces an honest assessment of the client's revenue infrastructure, including gaps, weaknesses, and missed opportunity. That assessment is the deliverable. It is not a guarantee of any particular outcome, and dissatisfaction with the diagnosis does not constitute grounds for a refund.

Pre-commencement cancellation

Where a client cancels a confirmed engagement before any work has commenced, AallDigitals may, at its sole discretion, issue a partial or full refund of any upfront payment received. Such refunds are not automatic and are assessed on a case-by-case basis. A cancellation request must be submitted in writing to hello@aalldigitals.com. AallDigitals will respond within 5 business days with its determination.

No refund for change of circumstance

No refund will be issued where the client's decision to cancel or discontinue is driven by a change in their business circumstances, budget, personnel, strategy, or priorities. These are client-side risks that AallDigitals cannot be held responsible for.

Disputed deliverables

Where a client believes a deliverable has not been produced in accordance with the agreed scope, the client must raise a formal written dispute within 7 days of delivery. AallDigitals will review the dispute in good faith and, where a genuine scope shortfall is identified, will remedy the deficiency at no additional cost. Financial compensation or refunds will not be issued in lieu of remediation unless AallDigitals is demonstrably unable to remedy the shortfall.

Phase independence

Each phase of the AallDigitals engagement model is a standalone contracted service. Completion of Phase 1 does not obligate the client to proceed to Phase 2, and completion of Phase 2 does not obligate the client to proceed to Phase 3. However, the client's decision not to proceed with a subsequent phase does not entitle them to a refund of fees paid for completed phases.

Governing principle

AallDigitals operates a selective intake model precisely because we only take on engagements where we are confident the infrastructure opportunity justifies the investment, for both parties. We stand behind our work. Where we have fallen short of the agreed scope, we will remedy it. Where the work has been delivered as agreed, the fee stands.

The specific deliverables and timelines for each engagement are outlined in the written proposal. AallDigitals will use reasonable endeavours to meet agreed timelines, though timelines may be affected by the timely provision of required information or access by the client, third-party platform availability, or scope changes requested during the engagement.

Scope changes

Any changes to the agreed scope of work must be agreed in writing by both parties. Additional scope will be quoted and approved before additional work commences. AallDigitals is not obligated to perform work outside the agreed scope without written agreement and appropriate additional fees.

Client Obligations

To enable AallDigitals to deliver its services effectively, the client agrees to:

• Provide accurate, complete, and timely information when requested, including access to CRM systems, analytics platforms, and relevant business data.
• Designate a primary point of contact with sufficient authority to make decisions and approvals in a timely manner.
• Respond to requests for review, approval, or feedback within the timeframes specified in the project plan.
• Ensure that any third-party platforms or accounts required for the engagement are accessible and in good standing.
• Maintain the infrastructure delivered by AallDigitals in accordance with any operational guidelines provided.

AallDigitals cannot be held responsible for delays, reduced outcomes, or failure to deliver where the client has not fulfilled these obligations.

Intellectual Property

AallDigitals materials

All methodologies, frameworks, templates, diagnostic tools, and proprietary processes used or developed by AallDigitals remain its intellectual property. Engagement with AallDigitals does not transfer ownership of any underlying methodology or framework.

Delivered work product

Upon full payment of all fees, the client receives a licence to use the specific work product delivered for their business, including CRM configurations, automation sequences, and system architecture built for their account. This licence is non-transferable and does not include the underlying templates or frameworks used to create the work product.

Client materials

All data, business information, and materials provided by the client remain the property of the client. AallDigitals will not use client materials for any purpose other than delivering the agreed engagement.

Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with an engagement, and to use such information only for the purpose of delivering or receiving the agreed services.

This confidentiality obligation survives the termination of any engagement and continues for a period of two years thereafter.

Warranties & Disclaimers

AallDigitals warrants that it will perform services with reasonable skill, care, and diligence, and that the work product delivered will substantially conform to the agreed specifications.

AallDigitals does not warrant that the revenue infrastructure delivered will produce any specific financial outcome, that third-party platforms will remain available or unmodified, or that any modelled revenue projections will be achieved. Revenue projections are based on available data and reasonable professional judgement, they are not guarantees.

Limitation of Liability

To the fullest extent permitted by applicable law, AallDigitals' total liability to a client for any claims arising from an engagement shall not exceed the total fees paid by the client to AallDigitals in the three months preceding the claim.

AallDigitals shall not be liable for any indirect, incidental, consequential, or special damages, including loss of revenue, loss of profit, or loss of business opportunity, even if advised of the possibility of such damages.

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

Termination

Termination by the client

The client may terminate an engagement by providing 14 days written notice to AallDigitals. Upon termination, the client is responsible for payment of all fees for work completed up to the termination date. Upfront payments for work not yet commenced will be refunded on a pro-rata basis.

Termination by AallDigitals

AallDigitals may terminate an engagement immediately upon written notice if the client fails to make payment within 30 days of a due date, materially breaches these terms and fails to remedy the breach within 14 days of written notice, or engages in conduct that AallDigitals reasonably considers harmful to its reputation or operations.

Effect of termination

Upon termination, AallDigitals will provide the client with all completed work product to date. Clauses relating to payment, intellectual property, confidentiality, and limitation of liability survive termination.

Governing Law

These Terms of Service are governed by the laws of the jurisdiction in which AallDigitals operates. Where engagements are conducted with clients in Australia, these terms are governed by the laws of the relevant Australian state. Where engagements are conducted with clients in the United States or United Kingdom, the parties agree to resolve disputes under the laws of the applicable jurisdiction.

Any disputes that cannot be resolved through good-faith negotiation will be referred to mediation before any court proceedings are commenced.

Contact

If you have any questions about these Terms of Service or wish to discuss the terms of a specific engagement, please contact us:

AallDigitals reserves the right to update these Terms of Service at any time. Updated terms will be posted to this page with a revised date. Continued engagement following an update constitutes acceptance of the revised terms.